Contact & FAQ
Contact Us
We’re here to help!
If you have questions about your order, artwork, or shipping, feel free to contact us.
Email:
info@pupsoul.com
Response time:
Within 24–48 hours (Monday–Friday)
Frequently Asked Questions
How does the process work?
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Upload a photo of your pet.
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Our artists create your custom portrait.
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Your artwork is printed and shipped to you.
What type of photos should I upload?
Clear photos taken in good lighting work best. The pet’s face should be clearly visible.
Can I include multiple pets?
Yes! Many portrait options allow multiple pets in one design.
Can I request changes?
Yes. If adjustments are needed, we will work with you to ensure your portrait looks great.
What if I’m not happy with my portrait?
Your satisfaction is important to us. If there are issues with the final product, please contact us and we will work to resolve them.
How long does delivery take?
Most orders arrive within 7–14 business days, depending on location.