Shipping & Returns

Simple, fair, and guaranteed

Shipping

• Free standard shipping on orders over $35.
• Most orders ship within 1 business day.
• Standard delivery: 3–5 business days within the U.S.
• You'll receive a tracking link by email as soon as your order ships.

Returns & our guarantee

We stand behind everything we sell with a 30-day satisfaction guarantee. If you're not happy for any reason, contact us within 30 days for a full refund or replacement — it's that simple.

How to start a return

Call 1-800-PUPSOUL or email care@pupsoul.com with your order number, and we'll take care of the rest. No complicated forms.

Secure, encrypted checkout on every order.